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Unable to upgrade Town Hall

Posted: Wed Nov 23, 2016 7:30 am
by d3stlny
Town hall is unable to upgrade even when all buildings are already fully upgraded. Please help! Thanks!

Player ID: 6epmed

Re: Unable to upgrade Town Hall

Posted: Wed Nov 23, 2016 10:31 am
by nekomaki
Town hall is unable to upgrade even when all buildings are already fully upgraded. Please help! Thanks!

Player ID: 6epmed
just asking, have you reached the level where you can upgrade to another lvl ?

Re: Unable to upgrade Town Hall

Posted: Wed Nov 23, 2016 2:36 pm
by d3stlny
Yes. Lvl requirement has been reached. Upgrade button is available but after clicking it, nothing happens

Re: Unable to upgrade Town Hall

Posted: Sun Nov 27, 2016 12:05 pm
by cyntia
Hi Destiny, hows your town hall issue? I had the same issue too. Unable to upgrade the town hall from lvl 8 to 9. Any solution? Awaiting for your response. Thank you.

Re: Unable to upgrade Town Hall

Posted: Mon Nov 28, 2016 1:35 pm
by d3stlny
Hi Cyntia, i am still waiting for their response. Ticket has been submitted for more than a week already. Still not able to find any work around method. Have tried destroying and upgrading the alchemy building to max lvl again but still not able to upgrade the town hall.

Re: Unable to upgrade Town Hall

Posted: Mon Nov 28, 2016 2:32 pm
by ColdIcePrincess
Hi Destiny and Cynthia,

I assume you guys have try restarting or reinstall the game, do you?

Re: Unable to upgrade Town Hall

Posted: Mon Nov 28, 2016 2:33 pm
by Satsuki
Dear Destiny and Cyntia,

Is your Town Hall still unable to upgrade? 
Can both of you PM me with some screenshots and player ID ?
Maybe I can help to remind to dev about this bug again. Thank you

Re: Unable to upgrade Town Hall

Posted: Mon Nov 28, 2016 5:02 pm
by cyntia
Dear Destiny and Cyntia,

Is your Town Hall still unable to upgrade? 
Can both of you PM me with some screenshots and player ID ?
Maybe I can help to remind to dev about this bug again. Thank you
Hi Satsuki,
Glad to hear that you're willing to pm them regarding unable to upgrade town hall. Apparently they've solved my issue with restructured my armor smith building again to level 1 (1/9) and now i have to upgrade them all way to level 9 again (takes too much time to upgrade them again and again). At least they could upgrade my tower according to my level as a compensation (currently i am at lvl 37 which i've fulfilled requirements for town hall lvl 12 if im not mistaken).
Thank you.

Re: Unable to upgrade Town Hall

Posted: Wed Nov 30, 2016 4:57 pm
by Fallensaint
Dear Destiny and Cyntia,

Is your Town Hall still unable to upgrade? 
Can both of you PM me with some screenshots and player ID ?
Maybe I can help to remind to dev about this bug again. Thank you
What abt me? Same problem yet I was told restart the game for the 3rd time without resolving my problem? I reinstalled the game, clear cache and data, same problem

Re: Unable to upgrade Town Hall

Posted: Thu Dec 01, 2016 12:48 pm
by Satsuki
Dear Destiny and Cyntia,

Is your Town Hall still unable to upgrade? 
Can both of you PM me with some screenshots and player ID ?
Maybe I can help to remind to dev about this bug again. Thank you
What abt me? Same problem yet I was told restart the game for the 3rd time without resolving my problem? I reinstalled the game, clear cache and data, same problem
Hi Fallen, send me your screenshot which level you cannot upgrade from Level x to Level x 
Make sure you have achieve or level up until the point where the Garrison can upgrade
Thanks