Valiant Force Forum

tried restarting the game also tried reseting runes of other heroes still not working

You should send an in-game customer service ticket and attach a screenshot. 

Or you can try the methods here first -  viewtopic.php?f=15&t=121&sid=e03676aa94 ... 0240394413

Sometimes, re-installing the app do wonders~

sent an ingame ticket. also reinstalled the app still cant reset