Valiant Force Forum

Hi Valiants and Mods,

I have something that's been bugging me for quite some time now, it's about the criteria for banning accounts.

So, I have a friend that's been playing for about 2 months, and he got banned 5 times on 2 different accounts.
YES, each account has been banned MULTIPLE times, unbanned, and banned again. FOR NO GOOD REASON!!
he's been sending emails asking about the accounts and only replied by "the engineer concluded that you've been cheating".
and NO evidence or explanation is given as to why he considered as cheating, or what kind of cheating he's done???

My friend is never done any cheating, and he even spent some real money to this game! At the very least, he deserves some explanation for the ban!
This is really bugging me, as I am a software engineer, and I've been a customer support engineer too, and most of all I am a human that has logic.
What you've done is illogical! 
What kind of investigation did you guys do to determine someone is cheating?? do you have any special algorithm to decide this?? Is that why you cannot give him some evidence? because several lines of codes is all it takes to determine someone is cheating?? if it is, IT MUST BE BROKEN!!

I think this is really important for the DEVs to be transparent and be able to provide a good evidence if you decide to ban someone!
I must say that even I enjoy the game VERY MUCH, this makes me cannot rest easily knowing that my account also has possibilities to be banned for no reason!
THAT IS REALLY UNCOMFORTABLE!!!

I really wish the Devs have something to say on this matter and don't just ignore this kind of problem, you'll be losing people over here, or makes them think twice to do spending on your game, knowing that it may come to waste!

I told my friend to bring this matter to all of the social media of VF is he banned for the third time, and even bringing this matter to Google for UNJUST DECISION, because he got nothing from your customer support, but he's hesitant.
so now, as he just banned for the 5th time, I will be the one doing so, because I really can't accept this.

Mods, or Devs, please, I need some answers!
I will see until tomorrow, if don't have any reply I will bring this matter further.

Sincerely,
Your Valiant that still wanna enjoy this game.

Ask you friend to send an email to the email address on the notice.

From what I know, the data is really looked into before a ban occurs. Too many players claiming they are not cheating yet the data says differently. 

Every hacker who paid some money for in-game stuff claims they are paying users and not hacking 

Just curious, is he playing on his mobile or some emulator

Ask you friend to send an email to the email address on the notice.

From what I know, the data is really looked into before a ban occurs. Too many players claiming they are not cheating yet the data says differently. 

Hi, Thanks, for replying me, but I quote from by post:

he's been sending emails asking about the accounts and only replied by "the engineer concluded that you've been cheating".

He has sent the email multiple time, but that's all he got. No solid evidence and proof is given.
And I know my friend, and been playing with him almost everyday, he is not cheating.
It's really dissapointing to see him go from this game like this, he also enjoyed the game very much as I am.
He played it fair and square, he's very enthusiastic and we were discussing the game all the time.
He just pulled 2 Ronans back to back, been wanting him since the start of the event, and he's really genuinely happy, and few minutes later, he got banned.
WTH????????

Just curious, is he playing on his mobile or some emulator

From his mobile, and downloaded from play store. I've read all the post about the banning before posting this.

Ahh, the unreasonable banning concern, I know how that feel.

So, just like your friend that has been playing for 2 months, I also played for about 2 months (If combined until today, 3 months, since tomorrow will be my first Valiant Ticket from monthly log-in reward in my new account).
I enjoyed this game so much, also had a huge enthusiasm to this game just like Grantz's friend, and other faithful players out there.

You know, that moment when they suddenly banned your account, that you have nurtured properly with every single care and time you have, permanently, you just felt this one welling sense of despair.
To be honest, I myself felt really out of control when that happened. I contacted and spammed the Customer Service's email for Idon'tknowhowmuch times. They kept replying me with pretty much the same replies, that I cannot access my account no longer.

There goes my 2 months of hard works. Oh, did I made it sounds like I'm not particularly affected? Nah, I am just too tired to deal with those stress piling up.
2 months of active daily plays, and the experience of being a common whale in a game where you genuinely loved about were all gone. How could I not be stressed about something like that? Anyone does. Or maybe not.

Personally, I started all over, and even whaling all over again, even though I am broke af. I kinda forced myself into this really retarded decision. Most people would just call it quits, delete the app, and curse the developer for banning their accounts for unknown reasons (Perhaps, for those that really got banned unreasonably).
I just thought that I shouldn't just walk in circles and waste my time having meaningless arguments with the Customer Service. Time still moves, and that's what made me chose my decision.

Well, seriously, starting all over again, really felt wrong. You had that one account that you loved and cherished, but now you are left with an account that you doesn't particularly have affection with, unlike the former account.


It's like, you had this one and only child that you really loved, then suddenly, that child got issued for a death penalty for a crime that he never even knew about. You tried to do anything in your power to prove that child's innocence, but the higher-ups doesn't particularly care about you, and proceed with the punishment. And then, your child got executed in the public, for unknown reason.
You cannot help but accumulate this one feeling of despair because of losing something really important, and you cannot do anything about it (Well, yeah, there are lots of harsh way, but let's keep it as human as possible.). Your life felt hollow without that one light that had been keeping you with moments of joy, so, you tried to adopt a child. Then it hits you. It's all wrong. Even after much time passed, you didn't feel any equality between your late-child and that adopted one. However, as you were the one that made the decision to adopt that child, you have no choice but to take responsibility. The feelings and memories of the late-child just lingers within your thought. They will never be erased. Such precious moment will stay at our brain, as an irreplaceable memories. The adopted child are just puny compensation for all of your desperation to mirror your sadness and pain.

Anyway, sorry for being overly-dramatic with that story. That's just my honest feelings.

And, once again, Valiant Force. I will really appreciate it if you guys just give back my account. Yes, I am literally doing a fool's begging here. Even so, that one account is irreplaceable.

Not just my account, but, every account that were banned with reasons that they knew nothing about. Of course, it is a ridiculous and impossible request.
If you guys can just fulfill my one and only selfish wish of getting my own account back, this lingering sense of hatred towards you guys will be erased. Moving on is hard, you know?

Even if you guys cannot fulfill it, please, just please, stop this insanity of banning innocent accounts for the future of this game. This is also for you guys' own good, as the player base are gradually dropping, compared to pre-ban phase. Most of my active guildmates also stopped playing since the post-ban period, even though I believed that they will last for long, since the efforts they put into this game, but, no, it just won't happen anymore.

Me being able to keep up with you guys' ridiculous heap of bulls just showed how much I really loved this game, and support this game thoroughly.

Anyway, just like Grantz's friend and many others, there will be lots of injustice. I tried to recruit my friends into playing this game, then they said that they just don't want to play a game where the devs just ban people's account for unknown reason.

Please do comply with our pleas of genuine innocence.

Thank You. Sorry for this really long post, and even bothering to read all of this.

Sincerely, Zweil (For those that knew me through in-game or Discord chat, I am still playing actively with other account. Stay awesome ).

Your friend or you?

11/10 will read again

Your friend or you?

In my case, its my friend's accounts.. but for zweil, I guess it's his...