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Pre-registration problem

Posted: Sun Nov 06, 2016 10:17 pm
by Chrommanito
I pre-registered a long time ago and now I have a chance to play the game. I tried to log in with my e-mail but it says unable to find e-mail. Possibly I might had not clicked the link to verify my account but they still sent me e-mails and refer me as a pre-registered users (I even got codes). 

Re: Pre-registration problem

Posted: Sun Nov 06, 2016 10:21 pm
by HungryPanda
Pre-register email is just for the team to send you the code. You can use another email to create game account, and use the code to claim for that account.

Re: Pre-registration problem

Posted: Mon Nov 07, 2016 12:58 am
by Chrommanito
Pre-register email is just for the team to send you the code. You can use another email to create game account, and use the code to claim for that account.
I see, thx but now my next issue is I can't press the social button to check my player ID. 

Re: Pre-registration problem

Posted: Mon Nov 07, 2016 11:40 am
by Satsuki
Pre-register email is just for the team to send you the code. You can use another email to create game account, and use the code to claim for that account.
I see, thx but now my next issue is I can't press the social button to check my player ID. 
Your player ID is located at the Friend button on the right-side, Invite tab, then your player ID will be in alphabetnumeric
If you still cannot open it, please send us in-game customer service ticket for the issue :)

Re: Pre-registration problem

Posted: Mon Nov 07, 2016 11:45 am
by Allyssia
Pre-register email is just for the team to send you the code. You can use another email to create game account, and use the code to claim for that account.
Umm, pardon me if I don't know.
Are those emails already sent? Because I didn't receive any codes after I verify my pre-regis
I did register using the same email though when startin the game.

Re: Pre-registration problem

Posted: Mon Nov 07, 2016 11:47 am
by Crazyfight
Pre-register email is just for the team to send you the code. You can use another email to create game account, and use the code to claim for that account.
Umm, pardon me if I don't know.
Are those emails already sent? Because I didn't receive any codes after I verify my pre-regis
I did register using the same email though when startin the game.
Your email must be sent before 9/11
Check your box often also have a look on trash box and spam box

Re: Pre-registration problem

Posted: Mon Nov 07, 2016 11:52 am
by Allyssia
Pre-register email is just for the team to send you the code. You can use another email to create game account, and use the code to claim for that account.
Umm, pardon me if I don't know.
Are those emails already sent? Because I didn't receive any codes after I verify my pre-regis
I did register using the same email though when startin the game.
Your email must be sent before 9/11
Check your box often also have a look on trash box and spam box
Hmm, I regularly checked my mail. Checked spam and others just now and nothing.
You are eligible to receive pre-regis stuffs if you complete pre-regis email verification right?
Or did I pre-register too late? XD
Registered in Oct.29

Re: Pre-registration problem

Posted: Mon Nov 07, 2016 12:02 pm
by Crazyfight
Umm, pardon me if I don't know.
Are those emails already sent? Because I didn't receive any codes after I verify my pre-regis
I did register using the same email though when startin the game.
Your email must be sent before 9/11
Check your box often also have a look on trash box and spam box
Hmm, I regularly checked my mail. Checked spam and others just now and nothing.
You are eligible to receive pre-regis stuffs if you complete pre-regis email verification right?
Or did I pre-register too late? XD
Registered in Oct.29
the exact moment they close the pre-register page is 31 Oct 11:59 gmt+8
Don't worry

Re: Pre-registration problem

Posted: Mon Nov 07, 2016 12:07 pm
by Allyssia
Your email must be sent before 9/11
Check your box often also have a look on trash box and spam box
Hmm, I regularly checked my mail. Checked spam and others just now and nothing.
You are eligible to receive pre-regis stuffs if you complete pre-regis email verification right?
Or did I pre-register too late? XD
Registered in Oct.29
the exact moment they close the pre-register page is 31 Oct 11:59 gmt+8
Don't worry
You, my friend, are trully a Sage :)
I'll email them in 8/11 then if I haven't receive any

Re: Pre-registration problem

Posted: Mon Nov 07, 2016 12:09 pm
by Crazyfight
Hmm, I regularly checked my mail. Checked spam and others just now and nothing.
You are eligible to receive pre-regis stuffs if you complete pre-regis email verification right?
Or did I pre-register too late? XD
Registered in Oct.29
the exact moment they close the pre-register page is 31 Oct 11:59 gmt+8
Don't worry
You, my friend, are trully a Sage :)
I'll email them in 8/11 then if I haven't receive any
The last bench will send on 8/11 so better wait till the end of the day ._.