I heard that devs are working on future update for some sort of unlucky points and bazaar to exchange them, and would like to add my suggestion for helping the unlucky.
For the unlucky, some games have a feature such as
"after opening xx tickets, if you still didn't receive a 5-stars equipment, the next ticket you open will definitely be a 5-stars equipment"
The counter will always reset once you get a 5 star equipment from the ticket.
As an example, for the current event 3-5* equipment ticket, it could be "after opening 40 tickets, if you still didn't receive a 5 star equipment, the next ticket you open will definitely be 5-star equipment".
If Mr. A opens 40 tickets and didn't receive any 5-stars equipment, the 41st ticket will always give him 5 stars equip.
If Mr. A opens 10 tickets and receive a 5-stars equipment, the counter would reset to 0.
This could also be adjusted to apply to hero ticket in the event like the colosseum ticket.
For lucky people, they would barely notice the existence of this feature, but it will be like a light at the end of the tunnel for those unlucky peeps.
This could apply only to the event tickets for it to not be too p2w.
Just thought about it when I heard about the unlucky points :3