Lightwind
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Why do People Quit the Game?

Fri Mar 24, 2017 4:50 pm

1. Is the attrition/quit rate higher than average for mobile RPGs? I find that every week, there are 1-2 people from my friends' list who go inactive.

2. Reasons that I've gotten from those who quit:
(a) Fed up with the RNG/luck-based nature of getting heroes. Too dependent on lucky summons to progress and compete. "If there's only a 1 in 6 chance of getting the hero I want, how come they have a 100% chance of getting my money?" "I'd rather buy 4D Toto; better odds. 1.8% to win something; getting a specific rune is ~0.6%."
(b) Not enough storyline/quests to complete. Too repetitive in the event design. Get very bored repeating the same levels over and over.
(c) Arena too frustrating; F2P getting matched up with P2W no fun at all. Not to mention that if you didn't allocate your resources in specifically just two main ways (among the many, many team comps available) or were lucky enough to roll the right heroes in a timely manner, you can forget doing well in arena, even if you are matched against a player who spends the same amount of money as you do.
(d) Encounter design/mechanics frustrating/not fun unless you are lucky enough to have the right composition as per (a).
(e) Hero design/power creep -- newest heroes make old ones obsolete too quickly. Valiants are said to be the best heroes but they are not in practice because it takes too long due to their rarity and cost. It's easier to max/optimize the stats for other 5-star heroes due to greater availability for limit break and pixies.
(f) Irritating pop-up promotions that come up without warning -- have accidentally made purchases because the buy button is in the same place as the other buttons, especially when repeating event quests. 

3. That being said, the game's good points are:
(a) The graphics, art and music are first-rate! Costumes are a nice idea.
(b) The basic premise and gameplay mechanics are great and very promising/fun! Reminds me of the best features of Final Fantasy Tactics, Heroes of Might and Magic, etc.
(c) Generally well-designed UI and game flow.
(d) Coding quality is high; e.g. unlike many other games, this game doesn't give problems/hiccups when you have to switch to other apps on your phone or when a call comes in.
(e) The game difficulty ramps up well and the developers make the game generous and rewarding for beginners in the first month. 
(f) Able to progress decently well even if you are F2P 

I do have some suggestions for improvements but I'll make a separate post for that.
Last edited by Lightwind on Sat Mar 25, 2017 7:12 pm, edited 1 time in total.
 
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JeForceX
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Re: Why do People Quit the Game?

Fri Mar 24, 2017 5:28 pm

Exactly the same answers I got from my friends who quitted playing Valiant Force.

Some of my friends quit to try out other games such as Fate/Grand Order, Overwatch, Fire Emblem Heroes, King's Raid, Sengoku Blades, NieR Automata, and the new Pokemon GO contents but never returned.

Being a casual player who pays for aesthetics, Valiant Force continues to be a great AAA mobile game title, just with the lack of new storytelling contents.
 
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bluey
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Re: Why do People Quit the Game?

Fri Mar 24, 2017 5:28 pm

Just wanna point out they changed the requirements of the event quests.

From Keep floor 15 and 25 to Keep floor 20 and 30 to claim the quests.

This probably explains why players were unable to claim the floor 15 quest before the change.

It would've been nice if they made an announcement/post about it.

Personally I hope it's a bug.

Oh and, I think the story is definitely lacking. The players who can't beat the higher difficulties of event quests don't get to finish the story. 

There is no way to revisit the stories either, what the heck? 
 
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HungryPanda
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Re: Why do People Quit the Game?

Fri Mar 24, 2017 6:00 pm

Just wanna point out they changed the requirements of the event quests.

From Keep floor 15 and 25 to Keep floor 20 and 30 to claim the quests.

This probably explains why players were unable to claim the floor 15 quest before the change.

It would've been nice if they made an announcement/post about it.

Personally I hope it's a bug.

Oh and, I think the story is definitely lacking. The players who can't beat the higher difficulties of event quests don't get to finish the story. 

There is no way to revisit the stories either, what the heck? 
The requirement was always 20, just that the text was displayed wrongly. I am told the issue has been fixed.
 
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Cassiel
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Re: Why do People Quit the Game?

Fri Mar 24, 2017 6:16 pm

It's normal for every game to have ppl quitting. Ive been losing top friends every month.

Some game can only keep old players and cannot retain new players due to the extreme gap between low lv and high lv. I think VF has done a good job maintaining the gap. Although some heroes are game changing, it allows new players who max trained or lb new heroes to become powerful in pvp. Still, it takes time to grow in pve area which is reasonable. If any new spenders or new players can clear top contents in short time, they will get bored and quit too.

I think VF is for patient type of players as the game take time to be good at pve. RNG works as the barrier to prevent the increased gap between p2p and f2p. And i dont find any game without RNG.

There will always be ppl that are frustrated by bad summon rate, ppl that wanna get strong fast but cant, ppl that cannot find the guild that fit their styles, or ppl that give up becoz of their guilds die out and it disheartens to the point of quitting instead of finding new.

At the end of the day, certain type of players, spenders on non-spenders, will remain. The most important thing is the devs have to continue to attract new players and continue updating contents. They should launch VF in other regions. And always careful with contents like raid. There are a lot of complains for quitting becoz of raid if their staff in each country bother to go thru comments and report the management.

I like this game. And I think they are doing good job so far, if not counting raid machenic that causes disruption to many guilds instead of slowing cause the movement of players.

Anyway, do not feel pessimistic about players leaving. It happens all the time. There will be next top/high players as long as the game continues to attract more new players. Look at the bright side, they haven't launched it globally yet.
 
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uratex16
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Re: Why do People Quit the Game?

Fri Mar 24, 2017 6:39 pm

Because Valiant Force is gone. We are now playing Summoner Force.
 
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kazamai
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Re: Why do People Quit the Game?

Fri Mar 24, 2017 6:47 pm

The most important thing is the devs have to continue to attract new players and continue updating contents. They should launch VF in other regions. And always careful with contents like raid. .

Anyway, do not feel pessimistic about players leaving. It happens all the time. There will be next top/high players as long as the game continues to attract more new players. Look at the bright side, they haven't launched it globally yet.
The main problem is, it *seems" like lately feature and event is not really new player friendly (raid and 30'th floor requirement), I have a lot of quitting old player in my guild and even more quitting lower level player who just join the guild and then inactive for 3days++.  
and regarding global launch. i'm not even sure it will be in the same server as us currently playing, I say, Dev need to be think about all these feature and event more carefully if they want to
"retain" new player because attracting new player that will only stay for one day or one week won't be enough. 
 
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gunfrey
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Re: Why do People Quit the Game?

Fri Mar 24, 2017 7:20 pm

As i said before, they need to implement returning players package, so older players also got incentive to return :>
 
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Cassiel
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Re: Why do People Quit the Game?

Fri Mar 24, 2017 8:31 pm

The most important thing is the devs have to continue to attract new players and continue updating contents. They should launch VF in other regions. And always careful with contents like raid. .

Anyway, do not feel pessimistic about players leaving. It happens all the time. There will be next top/high players as long as the game continues to attract more new players. Look at the bright side, they haven't launched it globally yet.
The main problem is, it *seems" like lately feature and event is not really new player friendly (raid and 30'th floor requirement), I have a lot of quitting old player in my guild and even more quitting lower level player who just join the guild and then inactive for 3days++.  
and regarding global launch. i'm not even sure it will be in the same server as us currently playing, I say, Dev need to be think about all these feature and event more carefully if they want to
"retain" new player because attracting new player that will only stay for one day or one week won't be enough. 
I understand your points very well. That's why I made the harshest comment that they fail to consider big picture impact when designing raid feature; and also that's why I said in my post that it's the most important thing that they have to continue to attract new players. They need marketing strategists as much as game/feature designers.

As for tower event, this is my 2nd one. Last time we had to reach 25th floor of pillar of unity to complete achievement. My guild was very small back then. I did most of the work (with some help from another friend of mine) repeating the same floor to allow low lv to be able to climb to higher floor. We hardly had chatty players at that time also but becoz of the tower event, we had active players flowed in during latter half; and many of them were unable to reach 25th, despite helping the guild unlock such floor, but some has remained our members since. I don't know the situation at your guild but I wish the best that u will get thru. If your guild is high lv, i hope it will still be easier to attract active players. I know it's not the solution but when there is none available, we can only do our best to solve the current problem first.

I know it's dishearten to see old members or old friends leave the game but thats unavoidable. No one will play the same game forever. There will be time that some generation of members gone but we have to move on. I wish the best for your guild and hope the devs fix the raid soon. As for tower event requirement, I still cannot comment as I haven't test the difficulty yet.
 
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kyon
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Re: Why do People Quit the Game?

Sat Mar 25, 2017 2:24 am

Well, we can start by cleaning up the forum so significant topics don't get buried by trash advertisements. If I was a newbie looking to play the game or a veteran checking the forum and I see this kind of mess, I'd be turned off and think that the game and community is completely dead. Nobody wants to play an online game with a dead community.

I fully understand that mods can't monitor this 24/7 but it'd help if they'd disable newly registered accounts from creating topics. We already have sections for Game Guides and Combat Discussions to create a unified General Questions topic wherein new accounts can ask real questions.