iCantPlayDiz
Official Member
Official Member
Topic Author
Posts: 28
Joined: Mon Oct 30, 2017 3:48 pm

Game froze- Gems still used.

Mon Dec 25, 2017 11:37 pm

Hey there,

Accidentally entered the Legendary level with 4 x Drop in event mode.
That is my fault. What however wasnt my fault is the boss freezing just before killing him.
I've chosen to revive 4 times during the dungeon run, which costs me 100 gems total.
However the game crashed. I could do the dungeon again, which would "recover" the energy but I opted to not because I wasn't going to spend another amount of gems.
Coming out of the dungeon I noticed 100 gems missing. How come the game can note that I used energy/gems during the run but cannot bring me back to that exact point?
Also, if you "restore" the dungeon back to the very first map of the run, you would think I would still have the gems but thats also not the case.
Its very contradictory and I consider a bug. Personally I'd like a refund of the gems because I consider it a bug and shouldn't happen in a game.
Ill await what can be done about this case

-IcantPlay
 
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MiloDinosaur
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Posts: 275
Joined: Fri Apr 21, 2017 6:09 pm

Re: Game froze- Gems still used.

Tue Dec 26, 2017 1:18 pm

Hi there,

Do send a ticket to the in-game Customer Service for your case and they will review this case for you.
 
iCantPlayDiz
Official Member
Official Member
Topic Author
Posts: 28
Joined: Mon Oct 30, 2017 3:48 pm

Re: Game froze- Gems still used.

Tue Dec 26, 2017 5:05 pm

Thanks. Couldn't find it here.
Apperently you can do it only ingame! Sent the report there